Jennifer Gray, Volunteer Writer
211 Ontario Helpline and Emergency Preparedness for Seniors
Finding the right type of community service when needed is not an easy task. We’re not always aware of the services available to us or how to find them. For older adults, it can be even more difficult. Seniors may not have the digital literacy or desire to search online for information. They may also be managing compounded difficulties which can include isolation, health, and mobility issues.
211 Ontario is a free, confidential service that connects people with local community and social services across the province. It can be accessed by phone (call 2-1-1), text, online chat, or by searching its database of over 60,000 programs and services. The service is available 24/7 and helps with a wide range of needs, including housing, food, health care, employment, and mental health services – all in multiple languages. Using 211 as a non-emergency enquiry line during times of emergency (declared or undeclared), will reduce the load on municipalities, 911 and 311, allowing them to focus their resources on ways that they are uniquely equipped to do.
Unlike search engines, 211 applies a human touch for personalized solutions. The service provides trained and accredited Community Navigators who know how to ask the right questions to get the full picture of a person’s needs. Navigators then provide referrals to services to connect callers to the right supports. In addition, some partnerships include 211 registering individuals for services directly or providing a transfer to the program. 211 will also advocate on a contact’s behalf, at their request.
The helpline is answered by real people 24/7. Service is available in 150+ languages. Text is also available 24/7. Live chat service is available Monday to Friday from 7am-9pm ET.
Some of the key 211 support services for older adults or their caregivers include:
– Financial assistance: OAS, GIS, GAINS, CPP, and help with applications.
– Housing and home support: retirement homes, long-term care, home maintenance.
– Health and wellness: mental health support, geriatric care, assistive devices.
– Transportation: accessible transit options for those with mobility challenges.
– Social and recreational programs: clubs, meal programs, volunteer opportunities.
– Elder abuse support: counseling, shelter, legal aid.
– Fraud prevention: Seniors can call 211 if they suspect a fraud or scam call. They may be redirected to Fraud Prevention Centre.
To contact 211 Ontario:
Phone or text: 2-1-1
Email: gethelp@211ontario.ca
Live chat is also available through the website.
Emergency Preparedness for Seniors
Emergencies can happen without warning. Whether it’s a flood, power outage, wildfire, or severe storm, being prepared can make all the difference. Ontario communities face a range of hazards – from ice storms and wildfires to floods and tornadoes. Knowing which risks are more likely in a region is a crucial part of being emergency ready. This November, the Township of Tiny is hosting a presentation on Emergency Preparedness for Seniors as part of their Senior Speaker Series.
This practical and informative session will focus on how to stay safe and ready for unexpected situations such as power outages and severe weather. Attendees will learn how to create a simple emergency plan, what to pack in a go-bag, and how to stay connected during emergencies. Designed with seniors in mind, the workshop offers clear, step-by-step guidance to help you feel confident and prepared. Presentations will be delivered by Denis Maurice, CEMC & Division Chief of Fire Prevention, Township of Tiny; and Sahar Balvardi, Emergency Management Coordinator, Canadian Red Cross.
Date: Thursday, November 6, 2025, 9:30am-12:00pm
Location: Township of Tiny Community Centre (91 Concession 8 East, Tiny)
Registration is free, but participants must reserve a ticket in advance.
For more information and to register, visit www.tiny.ca/seniors/programs or call the Recreation and Special Events Department at 705-526-4204.
The information in this article is provided as a public service by the Township of Tiny Senior’s Advisory Committee. We invite and welcome your feedback and suggestions on how we can make Senior Tiny Times a valuable information resource for our Seniors.
Website: www.tiny.ca/seniors
Phone: 705-526-4204 Email: seniors@tiny.ca